Frequently Asked Questions about Cruelty-Free Skincare

No, we do not test our products on animals. We are a cruelty-free company.

 Please allow for 7-10 business days from the date of your order. 

We are sorry to hear you would like to return your product. Please contact Customer Care at dyanisakaraessentials@gmail.com and we'll be more than happy to assist you! All returns and exchanges must take place within 30 days of purchase.

An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at dyanisakaraessentials@gmail.com and we will be more than happy to help!

Sorry to hear you want to cancel your order! Please contact dyanisakaraessentials@gmail.com. We can only cancel orders that have not yet been processed for shipping.

Yes, we offer free shipping on orders over $101010 within the United States.

Dyani Sakara Essentials is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at dyanisakaraessentials@gmail.com with information regarding your situation and your claim number.

Please contact our Customer Care team at dyanisakaraessentials@gmail.com. Please be prepared to provide photographic evidence of the damage you experienced, and we'll take it from there!